Organizations such as Disney World understand the importance of creating a wonderful experience for their guests. One of the keys that the Disney customer service workshops focus on is understanding the inward needs of every guest and providing a pleasant memory in the process. Listed are what I consider to be the top four inner needs of a customer. When we meet these needs, we will soon find that our star rating in the area of customer service will eventually climb to a higher level:
1. The inward need of the customer is to feel welcomed
This is what I call the "friendly factor." Customers who feel welcomed and accepted will begin to view the service in a more positive way.
2. The inward need of the customer is to feel important
Every customer wants to feel like a VIP. When this need is fulfilled, the customer will automatically rate the service higher.
3. The inward need of the customer is to feel respected
When respect is consistently given to the customer, they will want to tell others about their positive experience.
4. The inward need of the customer is to feel appreciated
Consistently show appreciation and you will win the customer for life.
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Our 1 to 3 hour customer service seminars are interactive and focus on how to build a better customer service team.
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Each keynote address will be tailored to your organization and focus on creating a better service environment.
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Offering a Wide Assortment of Customer Service Training...
Having authored 8 customer service books and personally served over 100,000
customers in the last 35 years, customer service expert Cary Cavitt is well aware of what it takes to attract and create customer loyalty. As a customer service trainer and expert in the field of providing outstanding customer service, Cary knows what it takes to engage the audience and teach them the real secret in creating a great service experience.
Service Starts with a Smile Seminars comes to your location focusing on one goal: How to build a better customer service team. We'll tailor the day specifically to your group and provide an entertaining and engaging customer service training program that will completely transform your team into "5-Star Customer Service Superstars!"
Telephone customer service training is about simple ways to win your customers over the phone. Here's two great tips:
Always begin with a pleasant tone of voice by thanking or welcoming them to your company, clearly state your name, and then kindly ask how you can assist them. More than anything else your customers will be reading your tone of voice when you are assisting them on the telephone. Remember to maintain a pleasant tone of voice throughout the entire conversation.
If it is necessary to transfer a customer to another department, make sure that he or she does not have to explain the situation again to someone else. Go above and beyond in first contacting the department yourself and explaining the customer’s situation…and then transfer the customer. By doing this, the customer will appreciate that you took the time to explain the situation for them.
One of America’s Leading Customer Service Experts!
Cary recently at Microsoft conducting
a customer service training program.
Service Starts with a Smile Seminars comes to your location and provides a fun and highly educational customer service training workshop for your group.
The highly energetic seminars include fun audience participation, lots of laughter, great video clips, surprise audience gifts, tons of great customer service tips, and an authored book for each participant as a take-home gift!
As a customer service expert with over 35 years experience in the field of customer service, Cary brings his passion and expertise in teaching organizations the real secrets in creating a great customer service experience. Get ready for a fun and exciting day that will be fondly remembered and instantly improve your customer service!
"Cary Cavitt’s ‘Service Starts with a Smile’ training seminar was amazing!"
S. Linscheid - Microsoft
Sr. Technical Account Manager
Offering Outstanding Customer Service Workshops
Not only does Cary understand how customers think, but he has the unique ability to clearly explain how to provide a great customer service experience to each audience. As a customer service speaker Cary makes each customer service workshop fun and engaging. He knows how to connect with the audience and make the event one to remember. Call us today to get a quote on coming to your location and offering one of our many customer service seminars to your organization.
Our “Service Starts with a Smile Seminars” provide highly educational and engaging customer service workshops throughout the United States. As one of America’s top customer service speakers Cary Cavitt has spoken in front of over 2,000+ groups throughout his career. He speaks to both large and small groups by providing customer service workshops as well as being the customer service keynote speaker for a wide assortment of companies.