On-Site Customer Service Seminars
5-Star Service Begins With Six Attitudes
“A tremendous amount of good information that is immediately applicable to my operation. Great job Cary!”
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"Cary has a powerful message that needs to be heard."
Author, Speaker and Founder of service starts with a Smile Seminars Cary Cavitt has 30+ years in the field of customer service. With over 100,000 customers served and speaking to over 2,000 customer groups, Cary travels throughout the US speaking to various organizations on how to win more customers.
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As the author of 8 books in the area of service, Cary believes that the secret in creating an outstanding service experience comes down to 2 important keys: 1) Understand the six most important attitudes necessary for producing 5-Star Service, and 2) Understand what your customers are really looking for when they rate your service.
"Cary is one of the most gifted people that I have met and known, especially equipped to consult with organizations in the whole area of customer service, customer retention, and customer loyalty. He is a man of unquestioned integrity and ability who could be of great benefit to those who take advantage of his consulting services!" 
--Mr. H. M. Freedholm
--Mr. H. M. FreedholmIn Service Starts With a Smile Cary shares 69 ways to bring customers back time and again. The tips are simple reminders of the importance of showing each customer kindness and respect. Each thought has stood the test of time and will continue to work for any type of organization that is looking to improve on customer service and gain repeat customers.
Five-Star Service offers insights in how to give five-star service. Each chapter starts with a question and then offers solutions on how to provide excellent service to your customers. Everything from what attracts customers to how to gain a loyal following will be addressed. Five-Star Service is filled with easy to understand answers that will not only help your organization improve, but also help in bringing customers back.
Healthy relationships result when we develop healthy inner qualities. In People Skills we will learn that the more inner virtues we possess, the better our relationships will be. Relationships improve as we begin to build the 65 qualities into our lives. In the end, we will discover that positive changes start on the inside.
Just because we are in a leadership position does not necessarily make us a real leader. In Being the Leader People Want to Follow, Cary looks at 65 qualities that distinguish real leaders from the rest of the pack. Whether we are leading a company or managing a little league team, our ability in having others want to follow us will ultimately be determined by certain character traits.
Customer Service Superstars looks at the six most important attitudes that will influence every aspect of our lives. By understanding and improving on these highly regarded traits, our service as well as our own personal life will begin to change for the better. In the end, we will discover that our relationships both on and off the job are determined by the attitudes that we project to others.
Every customer is measuring how they are being treated. Everything from how happy we are to serve them to making them feel accepted will ultimately determine whether or not they become loyal. In the end, we will discover that winning our customers has everything to do with treating them respectfully and gaining their trust.
In Luxury Service Cary looks at what it really takes to deliver luxury service. You will learn that exceptional service can only happen with the correct frame of mind. Whether your establishment is an exclusive resort on an island or a local business in your community, Luxury Service will show you how to create service that goes above and beyond what your client expected.
Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service. We leave with the feeling that the experience was one of pure enjoyment.
Over 100,000 Customers Served.
