Adapted from the book
Customer Service Superstars
Copyright 2007 © by Cary Cavitt
Sara the Customer Service Superstar...
One feature that Sara consistently showed to other people was her genuine friendliness. She had a way of making co-workers and customers feel welcomed simply by the way that she treated them. Her friendly smile and pleasant tone of voice made others feel comfortable from the start. People also were attracted to the way that she genuinely took an interest in them. She could instantly drop everything she was doing and give another person her undivided attention. The way Sara intently listened without interrupting made others feel that she really cared about them and understood what they were saying. It was evident within the first few minutes of being around Sara that she sincerely cared about people.
On-Site Customer Service Seminars
What does a customer service superstar look like?
service starts with a Smile Seminars | www.carycavittconsulting.com | Terms of Service | Privacy Policy | Contact Us
There was something distinctively different and attractive in the way that Sara Smith treated others. As an employee, she was a shining example for other co-workers simply because of her friendly personality. People tended to gravitate toward her. This was especially true in her relationships with the many loyal customers that she had won over the years. Sara had what it took to be what I would classify as a customer service superstar. She had a way of bringing customers back and encouraging other co-workers to achieve their best. Sara was an excellent example to others and made a positive impact at her organization.
Another admirable trait that defined Sara was her undying enthusiasm for life. She lived in such a way that made others want what she had. It was as if Sara looked at each day as a gift to be treasured. It would be evident after being around her for a short time that she appreciated life. The enthusiasm for living also affected others who were around her.
Never one to complain, Sara had a way of making others feel appreciated. Customers who were helped by her would walk away feeling that they were served by the most thankful person in the world. This not only left them with a great feeling as they walked out the door, but also made them want to return simply because of Sara and the way she made them feel.
Her sincerity in helping as well as expressing appreciation to her customers had a way of bringing them back time and again. Everyday customers would arrive and ask if Sara was available to help them. There were even those who would go out of their way simply to be served by her. Even though customers had other places where they could get the same product, they would drive the extra miles simply because of the way Sara made them feel.
She was valued by her organization, encouraging to her co-workers, and treasured by her customers. This is what made Sara a customer service superstar.
TM
"Cary is a master at understanding and teaching service excellence. He has a unique ability to relate to and help all sorts of organizations truly improve their attitude towards client service."
Mr. B. DiMeo - Founder
Golf Nation
Over 100,000 Customers Served.
