Mix and Match The Following 7 On-Site Workshop Choices:
Keynote / Workshop 101
What Every Customer Is Really Looking For:
The Real Reason Customers Return

Customers will return when we understand what it is that attracts them to our organization.  In this insightful presentation we will explore various ways to create an environment that brings customers back time and again.  By understanding some simple principles on service, we will begin to perform at a level that exceeds the customer's expectations.







Keynote / Workshop 102
Becoming a Customer Service Superstar:
Understanding Six Essential Attitudes

Serving the customer has very little to do with following a policy manual and everything to do with having the right attitudes.  Here we will explore the six most important attitudes that will consistently deliver exceptional service to our customers.  The six attitudes discussed are friendliness, enthusiasm, caring, respect, encouraging, and thankfulness.  -Popular Choice!








Keynote / Workshop 103
Five-Star Service:
Building a Super Customer Service Team

Successful organizations all share a common trait: they have a great customer service team where everyone has captured the importance of providing excellent service.  In this presentation we will discuss how to create a team that not only delivers great service, but also exceeds client expectations.









Keynote / Workshop 104
How to Win Your Customers for Life
Understanding the 17 Needs of the Customer

Understanding our customer is the key to improving our service since they see our organization from another point of view.  In reality, they are our most important source in learning how to deliver outstanding service if we will learn to stop and listen.  In service, our goal should be to win the customer by understanding their seventeen most important needs.  They in turn can become our best advertisers if we simply learn how to meet these needs.








Keynote / Workshop 105
Internal / External Customer Service
Why People Skills Win Every Time

When we understand that outstanding internal customer service teams are a reflection of great people skills, we will begin to relate and serve in a more professional manner.  Our goal as customer service professionals is to create an atmosphere where everyone works together.  This can only occur when we show such qualities as empathy, listening, and caring more about meeting others' needs than simply following a job description.








Keynote / Workshop 106
Providing Luxury Service
The Five Keys to Exceptional Service

In an insightful way of shedding light on the art of service, we will discover what it really takes to deliver exceptional service.  You will learn that great service can only happen when we serve with the five mindsets discussed.  Whether the organization is an exclusive resort or a community business, this workshop will show us how to create an environment that goes above and beyond what the clientele expected.





Keynote / Workshop 107
Customer Service Telephone Etiquette
The Seven Keys to Winning Over the Telephone

Most customers choose not to do business with your organization simply because of the impression that they had received in the short amount of time on the telephone with someone who represented your company.  If we are going to win our customers, it is paramount that we understand the seven keys that will determine our final success over the telephone.




TM
Customer Service   Customer Service Consulting   Customer Service Training Program
TM
Helping America Serve Better
      We offer the following four on-site speaking options...
"Cary is truly an expert  in
  customer service." -B.W.






S E R V I C E
T H A T
A T T R A C T S
S E M I N A R S

  Need a Proposal
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Cary's newest book available November 15th!
Customer Service
Telephone Etiquette
Understand the 7 keys to winning your
customers over the telephone!
> Details soon!
Specialty Keynotes & Workshops
Along with the available workshops, we also offer specialty seminars and keynote addresses tailored especially to your industry!  Here are a few samples...
Specialty Workshops
Golf Facilities
Providing Exceptional
Guest Services
TM
Every once in a while we visit a Golf Club and walk away feeling that the service was excellent. More than likely we were given a friendly greeting, made to feel welcomed, and shown appreciation. This is a major part of what creates exceptional service.
Specialty Workshops
Libraries
Perfect for Staff
Development Days!
TM
Providing outstanding library service has everything to do with creating a warm and friendly atmosphere for your patrons. This specialty workshop is perfect if you are looking for a Keynote speaker for your next Staff Development Days!
Specialty Workshops
Hotels/Resorts
Providing a Luxury
Service Experience
TM
Guests will judge your service based primarily on the experience of their stay at your establishment. In order to create luxury service, we must consistently create the mentality that each guest is a VIP and should be treated as such.
Specialty Workshops
Restaurants
Creating an Environment
That Brings Customers Back
TM
Creating a caring environment will be the main focus in how to win our patients. When we understand the 15 most important qualities in building trust with our patients, we will soon find our service improving for the better.
Specialty Workshops
Healthcare
Creating an Exceptional
Caring Experience
TM
In order to create outstanding client services in the business world, it is paramount that we first and foremost capture our client's trust. In this specialty workshop we will focus primarily on how to consistently capture this trust from the moment we make contact with our clientele.
Specialty Workshops
Law / Financial
Building Trust Through
Better Client Services
TM