Keynote / Workshop 102: Becoming a Customer Superstar: Understanding 6 Essential Service Attitudes Who Should Attend
All professionals in the service industry, including management
How You Will Benefit
•Create a service environment that maintains a positive atmosphere
Create a service environment that maintains a positive atmosphere•Deliver service that goes above expectations every time
Deliver service that goes above expectations every time•Recognize the importance of maintaining the right attitudes
Recognize the importance of maintaining the right attitudes•Develop a service team that consistently works together
Develop a service team that consistently works together•Provide a "WOW" experience to your customers
Provide a "WOW" experience to your customersWhat You Will Learn
•Why excellent service must begin with the right attitudes
Why excellent service must begin with the right attitudes•How the customer's perception is what really matters
How the customer's perception is what really matters•Customers decide within 5 minutes based on the friendly factor
Customers decide within 5 minutes based on the friendly factor•Learn to connect with the customers inner needs
Learn to connect with the customers inner needs•Understanding that enthusiasm enhances the overall customer experience
Understanding that enthusiasm enhances the overall customer experience•The psychology of how customers rate your service
The psychology of how customers rate your service•Gaining loyalty and trust through the attitude of caring
Gaining loyalty and trust through the attitude of caring•Why listening is the ultimate key in improving on the service
Why listening is the ultimate key in improving on the service•Understanding how respect conveys our willingness to serve the customer
Understanding how respect conveys our willingness to serve the customer•How to make your service project professionalism
How to make your service project professionalism•How to build a positive team through the attitude of encouragement
How to build a positive team through the attitude of encouragement •Why thankfulness will give your organization an advantage
Why thankfulness will give your organization an advantage•Learning how to maintain communication both externally and internally
Learning how to maintain communication both externally and internally•How to develop an atmosphere that attracts
How to develop an atmosphere that attracts•The psychology of our attitudes
The psychology of our attitudes
Serving the customer has very little to do with following a policy manual and everything to do with having the right attitudes. Here we will explore the six most important attitudes that will consistently deliver exceptional service to our customers. Improve on these attitudes and better service will follow.
C A R Y C A V I T T
C O N S U L T I N G
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From the book:
Customer Service Superstars
copyright 2007
