Keynote / Workshop 103: Five-Star Service: Learning to Consistently Exceed Client ExpectationsWho Should Attend
All professionals in the service industry, including management
How You Will Benefit
•Change how customer service is delivered to your customers
Change how customer service is delivered to your customers•Create a five-star service team with the same vision
Create a five-star service team with the same vision•Avoid making mistakes that lose customers
Avoid making mistakes that lose customers•Know the importance of the customer's perception
Know the importance of the customer's perception•Be able to exceed the customer's original expectations
Be able to exceed the customer's original expectationsWhat You Will Learn
•What constitutes five-star service
What constitutes five-star service•The nine features of a customer service superstar
The nine features of a customer service superstar•What is the best environment for creating five-star service
What is the best environment for creating five-star service•The ten key features of a super team
The ten key features of a super team•Gaining insight into the mind of the customer
Gaining insight into the mind of the customer•The reason customers are attracted by the service
The reason customers are attracted by the service•Avoiding the six mistakes that companies consistently make
Avoiding the six mistakes that companies consistently make•Seven elements that bring about positive service changes
Seven elements that bring about positive service changes•Six attitudes that provide exceptional service
Six attitudes that provide exceptional service•How to project a professional experience
How to project a professional experience•The four best gifts to give to your customers
The four best gifts to give to your customers •What the best companies consistently do right
What the best companies consistently do right•Winning internal customers
Winning internal customers•Loyalty and the reason for it
Loyalty and the reason for it•How to handle customer complaints and anger issues
How to handle customer complaints and anger issues
Successful organizations all share a common trait: they have a great customer service team where everyone has captured the importance of providing excellent service. In this presentation we will discuss how to create a team that not only delivers great service, but also exceeds client expectations.
C A R Y C A V I T T
C O N S U L T I N G
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From the book:
Five-Star Service
copyright 2007
