When we understand that outstanding internal customer service teams are a reflection of great people skills, we will begin to relate and serve in a more professional manner. Our goal as customer service professionals is to create an atmosphere where everyone works together. This can only occur when we have excellent people skills.
Keynote / Workshop 105: Internal Customer Service: Why People Skills Win Every TimeWho Should Attend
All professionals in the service industry, including management
How You Will Benefit
•Develop better a customer service team through better people skills
Develop better a customer service team through better people skills•Increase internal productivity through better communication
Increase internal productivity through better communication•Improve internal relationships
Improve internal relationships•Manage and control potential stressful / anger issues
Manage and control potential stressful / anger issues•Deliver exceptional service with better management tools
Deliver exceptional service with better management toolsWhat You Will Learn
•How to develop a more welcoming atmosphere
How to develop a more welcoming atmosphere•Steps to manage emotions within the work setting
Steps to manage emotions within the work setting•Building an atmosphere with team support
Building an atmosphere with team support•How to avoid negative feelings through our communication with others
How to avoid negative feelings through our communication with others•Respond professionally to difficult social situations
Respond professionally to difficult social situations•Understanding how people skills create excellent service
Understanding how people skills create excellent service•How our behavior affects the customer's perception of the service
How our behavior affects the customer's perception of the service•Keys to getting along within the workplace
Keys to getting along within the workplace•The art of listening and asking the right questions
The art of listening and asking the right questions•Understanding that listening is the key element in communicating
Understanding that listening is the key element in communicating•Why empathy / understanding solves the majority of potential conflicts
Why empathy / understanding solves the majority of potential conflicts•Showing others our willingness to serve creates an exceptional experience
Showing others our willingness to serve creates an exceptional experience•Enhance customer loyalty by maintaining trust
Enhance customer loyalty by maintaining trust
C A R Y C A V I T T
C O N S U L T I N G
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1-800-543-4215
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From the book:
People Skills
copyright 2007
